Privacy Policy

The Pilates Space PTY LTD operate www.pilatesspace.com.au. This Page is to inform you of our policies in regards to the collection and use of your Personal information when you use our site.

The Pilates Space takes your privacy seriously. We comply with the Privacy Act 1988 and are committed to safeguarding your information and privacy. We only use/ request your Personal Information we require for a service

Personal Information we may include/ but is not limited to

• Name
• Contact information including e-mail address
• Date of birth
• Emergency contact person
• Bank account and/or credit card details
• Payment history
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

Communications

We may use your Personal Information to contact you with newsletters, marketing and promotional materials. You can unsubscribe to this by changing your preferences on your momence profile or emailing info@pilatesspace.com.au

Analytics

We may collect and store certain information about your interaction with The Pilates Space website and service such as cookies, IP Addresses, browser type, device type, location, Internet service provider (ISP), entry and exit pages, operating systems, time/date stamps, and other related data. The Pilates Space uses this information, only to improve the quality of our services and products. You can instruct your browser to refuse all cookies, However, if you do not accept cookies, you may not be able to use our site.

Security

We take your security seriously. We protect all data with SSL encryption and other security measures to ensure you that your data is protected and safe. However, it is important to remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

 Changes To Privacy Policy

This Privacy Policy is effective from the 22nd May 2023. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically.

Terms and Condition on Class Passes / Packs

Buy purchasing a pack at the The Pilates Space, I agree to the below terms and conditions below: 

1) All memberships and casual packs are for individual sale and non-transferable between clients 

2) Grip socks are mandatory to participate in all our classes for safety and hygiene. These can be purchase from the studio or brought from home 

3) We have a strict 9-hour cancelation policy for all class bookings - if you late cancel or are absent from your class, you will forfeit your session. Cancellations must be made through your app or booking platform. We do not accept cancelations via email, phone or social media. 

4) Our Intro pack is for brand new clients to the studio and can only be purchased once. The intro pack has a 14 day expiry from the first class and cannot be extended/frozen. If you purchase more than 1 intro pack or create a duplicate account to do so, you will be charged relevant casual fees for the session/s you have attended. 

5) Casual classes have a 30-day expiry from date of purchase 

6) Value packs have a 3-12 month expiry from date of purchase, dependent on the pack you have purchased 

7) All memberships have a 3-month lock in term (please refer to full terms at the bottom) 

8) Refunds for change of mind, remaining sessions on class pack or any circumstance unforeseen by or external to the business will not be accepted. 

9) If a refund is granted by the studio for extenuating circumstances, a $9.90 processing fee will be added and online card fees will be deducted from the total refund amount 

10) Age limit - You must be 16 years of age to attend our group classes.

11) ) 6 week Feel Good Challenge- By signing into this challenge you understand that photos, videos or audio recordings may be taken of me during the course of a class/ event. I consent toThe Pilates Space and its sponsors on the day to use my image or likeness obtained in this manner for legitimate promotional purposes and social media. I understand that my contact information provided may be used by The Pilates and its event partners for marketing purposes.

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Memberships Terms and Conditions

I agree to the following terms and conditions-  

1. This is a minimum 3 month contract, with no freezes or cancelation within that 3- month time frame

2. Our memberships work on a calendar month, renewing on the same date each month, meaning if you sign up on the 4th March your membership would renew again on the 4th April.  

3. Payments will be deducted for your month in advance and are to be made in full by either direct debit or credit card.  

4. Each month your account you will be topped up with your chosen number of classes (8, 12, 16 or 20). At the end of your month any unused classes expire. They do not roll onto the next month.   

5. After your initial 3-month term, your membership will continue to renew on a monthly basis. If you wish to terminate your membership, we require 2 weeks written notice via email to info@pilatesspace.com.au  

6. Freezing membership - If you are outside your 3-month lock in term, we can freeze your membership for a minimum of 1 week and maximum of 2 months. To freeze your membership, we require 1 weeks’ written notice to info@pilatesspace.com.au  

7. If your monthly payments are declined for any reason, a $9.90 dishonour fee will be applied to your next payment to cover the cost of resolving the issue.  

8. Refunds are not accepted, and memberships are non-transferable between individuals.  

9. Sick or Injured?  If you are sick or injured and require your membership to placed on hold, please email a DR certificate to info@pilatesspace.com.au