+ How do I book a class?

Log in to your The Pilates Space Mindbody account via our website or the App. Be sure to select which studio you want to book in. Hint- select the calendar reminder to ensure you arrive at the right studio on the day.

+ Do I need to be fit?

No. Our classes are designed to cater to all fitness levels regardless of your ability and previous experience. For your first class please make sure you start with “CONTROL” our all fitness levels class. However if you have a specific injury or have not done exercise in a very long time we recommend starting off with a private 1on1 session.

+ It’s my first class, what do I do?

Please arrive 10 minutes early to your first class so we can demonstrate how to use the reformer bed. If you are late and you miss this demonstration you will be refused entry into the class and forfeit your session.

+ What do I need to bring?

Wear comfortable activewear that allows you to move freely and you can work a sweat up in (tights/leggings etc). Grip socks are mandatory and must be worn in all classes. You can purchase these for $18 in the studio.

For your convenience, we provide fresh towels and filtered water. Please bring your own water bottle to minimise our environmental footprint.

+ I have never done Pilates but I am fit and train regular, do I have to start in a beginner class?

Yes. It is mandatory that everyone must start with our Intro Class “Pilates Control”. Unlike other exercises that focus purely on Global muscles, Pilates has a deep focus on small stabilizing muscle groups. You will be surprised at how challenging it is and may need to build on your strength before progressing.

+ Is there an age limit at The Pilates Space?

Yes. We require all our clients to be 18 years and older. Clients over the age of 65 are strongly recommended to join our over 55s class.

+ I’m Pregnant, can I still join classes?

We allow Pre Natal clients up to 15 weeks in our Pilates Control, Stretch & Sculpt and Release Classes. We do ask that you be cleared by your GP before commencing exercise with us.

+ Can I bring my Baby/ Kids into group classes?

Babies and children are only allowed in our specific Mums and Bubs classes. Please note there is no child care service at the studio.

+ How do I book classes?

Log in to your The Pilates Space Mindbody account via our website or the App. Be sure to select which studio you want to book in. Hint- select the calendar reminder to ensure you arrive at the right studio on the day.

+ Do I need to book into a class or can I just show up?

Yes. It is important to pre-book your classes as we are a small studio of 10 beds so classes can book out. Don’t stress if your favourite class is booked out, add yourself to the waitlist as class numbers change throughout the day/week. You will receive and email to confirm your booking if you are added into the class.

+ What is your cancellation policy?

We have a strict 9 hour cancelation Policy for both group Reformer and Private 1:1 sessions. If you cancel or “no show” to your class within the 9-hour window frame your class pass will be deducted from your account. We ask kindly that if you can no longer attend that you cancel your class on the app or website so somebody else may take your place.

+ How does the waitlist work?

If someone cancels out of the class and is outside of 9 hours the first person on the waitlist is automatically added to class. You will receive a text or email notification (Depending on what option you have selected). Inside of 9 hours the waitlist system is no longer active.

+ Notifications and Cancelation Policies

If you are on a waitlist and receive confirmation that you have been added the class the normal 9 hour cancelation policy applies. Please note you can only be automatically into the class if there is more then 9 hours to class starts, so you have time to cancel. suggest making you have both messages/emails notifications turned on.

+ Text Messages Notification

It’s important to note If you DO NOT reply Yes or No you are still added in to the class. If you respond No and its under 9 hours you are still charged for the session as its considered a “late Cancelation”.

+ I’m the only person booked into my class, will it still go ahead?

No. Classes need a minimum of three clients to run otherwise they will be cancelled. Classes will be cancelled 2 hours before they start if there are less than three people booked in.

+ I'm running late - can I still join in the class?

All class start with a mandatory warm up. This is take make sure your body is ready for exercise and you have the range of motion and don’t cause an injury. If you miss the warm you will be refused entry into the class by the trainer. Warm up takes 5/10 minutes.

+ Can I use my class pass/membership across studios?

Yes you can. You will have access to over 90 classes across both out studios.